12. Use and Disclosure of Personal Information

You are entitled, under applicable Australian privacy legislation, to request access to, and correction of, personal information we hold about you—free of charge. Please direct such requests to the contact details listed under the heading “Contact us” below.

To protect your information, we may ask you to verify your identity when requesting access or changes to your personal data. We will respond to such requests within a reasonable timeframe, but no later than 30 days from receipt.

If we refuse access or correction, we will provide written reasons for the refusal. If you disagree with the outcome, you may raise a formal complaint under the section titled “Questions and Complaints” below.

We use and disclose your personal information to operate our business, including delivering products and services to you. Specifically, we may use your information to:

• Process payments and generate invoices;
• Provide advice and deliver services;
• Handle feedback, complaints, refunds, and exchanges;
• Promote our services, including using customer feedback in marketing;
• Personalise advertising content, including on platforms like Facebook;
• Conduct recalls, quality control, surveys, and analysis;
• Manage supplier relationships;
• Analyse online traffic and customer behavior;
• Improve service offerings and user experiences;
• Investigate and prevent fraud or illegal activities;
• Recruit staff and contractors;
• Carry out any other purpose disclosed to you at the time of collection;
• Fulfil any related business purposes.

We may disclose your personal information to third parties, including:

• Service providers assisting in delivery and cancellation of services;
• Marketing, advertising, and promotions partners;
• Law enforcement or fraud prevention partners;
• Regulatory or legal authorities as required by law;
• Any third parties disclosed at the point of data collection.

QUESTIONS AND COMPLAINTS

If you have questions or concerns about this policy, the personal information we collect, or how we manage that information, please contact our Privacy Officer using the details under the heading “Contact Us” below.

We will investigate and attempt to resolve any complaint as quickly as possible. If you’re dissatisfied with our response or we fail to respond within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC):

Australia:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992